By now you should know what a VeRO violation is. This is when you have an image or words in your description that someone else has "digital ownership" of. They are Verified by eBay so not just anyone can come along and call eBay and claim that's their image.
Our Collages tool is most effective against VeRO's. You can find those settings here.
Here's a short video about Collages.
You also have some protection against this under Settings > VeRO blacklist.
We update the VeRO list automatically for our members for free as well if you choose to check the box for this.
(We make the box checked by default)
The VeRO blacklist that we have created is a list we've compiled over a long time. There is no way to always prevent every VeRO in the future because new companies will always come along and they'll see your listing on eBay and be upset about it. If it's a new company that we have never seen file a VeRO then we can't know about it ahead of time.
All we do is keep updating the list over time to prevent others from getting into this kind of situation.
Another tip is to use an eBay anchor store. Click here to learn about upgrading.
Ebay will give you 48 hours notice to fix them without hurting your account. I have heard of some anchor stores getting suspended still, but for me I get these constantly. I fix them, add the brand/keyword to my VeRO blacklist in Easync and move on.
There are other violations like copyright violations, trademark violations, and parallel shipping violations.
You can also file a Counter Notice. Here's a short how-to article; it's definitely worth filing it if you're concerned about VeROs.
Trademark and Copyright are basically the same thing but they take these down immediately with no warning. I get tons of these and they haven't affected my test account either.
UPDATE: Got a Trademark Violation and received a 7 day suspension with no 48 hour notice either, for the first time in about 18 months of selling. My listings have been in the 20k range for about a year also.
Parallel import violations is when you are selling something in the global shipping program that you aren't allowed to sell in EU. They give you 48 hours on these too. Just create a new shipping business policy that isn't global and move these items over by revising the listings.
If you are an anchor store, and you get a restriction, and no 48 hour notice; then your goal is to try to prevent getting a violation for at least 30 days before you add new listings.
The best thing you can do AFTER a restriction is just don't list anything for over 1 month.
New listings are the most likely to get hit with a VeRO, not sure why but they do.
So let it all cool off for 30 days before you list anymore.
Your goal now is to prevent a violation for 30 days.