The Order Error links below are alphabetical for quick finding
If you have an order that fails click on details on the right to see the error in a red banner at the top.
Then find your error below and click the link.
Please note that AO fails will NOT go back and retry an order automatically.
You must click the "make order" basket button for the order to retry.
If your error isn't listed; please go to where you see your error, then click Help > Ticket at the top.
AO mode disabled
Billing address error: There is a slight problem with your order. (See below.) The state and ZIP Code you provided do not match
Cannot read property 'type' of undefined
Can't submit autoOrder request
Credit card declined
Email address cannot be used for PayPal payments at this time
E-mail confirmation page: confirmation code not found
Invalid login credentials
Max price exceeded
Max quantity exceeded
No offers found
Not enough money on gift balance
Platform " " is not supported
Products OOS error
Quantity is invalid. You must enable OOS feature in your eBay account
Shipping Page Error
The item specific [parameter] is missing. Add [parameter] to this listing, enter a valid value, and try again.
There are no offers without addon property
There are products without source
There is a slight problem with your order. (See below.),The street name or number appears to be invalid
Validation of the authentication token in API request failed
We're sorry. This item has limited purchase quantity. We have changed your purchase quantity to the maximum allowable.
There is one error that I don't have a screenshot for yet. It's called "Internal Application Error"
Workaround - Just retry the order on this one and it should work. If it doesn't, email your URL from the Easync Order details page to email@example.com and we will get it fixed.
Workaround - You just need to go to Settings > Automatic Ordering and check "Enable"
Usually this occurs whenever your buyer has not made a payment yet. You need to require your buyers to make immediate payment and you can do so here. Look for EASYNC_PAYMENT_PROFILE and make sure you click "require immediate payment when buyer uses Buy It Now".
Unfortunately, at this point your buyer has not completed payment so Easync will not auto order this for you.
Go to where you see this error and please click Help > Ticket at the top and we will fix this for you quickly.
This is an error that occurs rarely from time to time.
Workaround - Just wait a little bit of time (usually less than 30 minutes) and retry the 'make order' basket button. If the order still won't work you could order it manually if you want.
If that doesn't work go to where you see this error and just click Help > Ticket at the top.
This should be pretty self explanatory.
Workaround - Check your fulfillment account settings and make sure your card name, date, number, and CCV code on the back is correct. Also make sure your card isn't expired.
This is because your email address entered into your eBay Business Payment Policy is incorrect. You need to go to this link, and find EASYNC_PAYMENT_POLICY and edit it. Make sure the correct email address is entered, and make sure you have "require immediate payment" selected. Then click save / done.
This is because Amazon is sending a confirmation email to your email address with a code.
Workaround - Are your Amazon emails going to a Gmail account?
1. Yes - Go straight to Step 3 below.
2. No - Create a Gmail account and tell your current email account to forward emails to that new Gmail.
3. Go to Easync > Settings > Google Account and connect your Gmail account.
4. Add your NON gmail account in the Alias box and click Save if your Amazon emails don't go direct to a Gmail account.
If you complete the steps in the video below it will fix this.
Usually you can retry this order and it will work. If it doesn't work after a retry then you need to check and see has your buyer paid you yet. I know that seems strange to consider, but eBay allows buyers to commit to a purchase without actually paying for it at that moment by default.
You can edit your settings in eBay to prevent this in the future. Here's how:
3. Then find the box that says: Require immediate payment when buyer uses Buy It Now
And make sure that box is checked. Then click save at the bottom of that page.
4. This won't fix any pending orders from this problem. This will only help prevent future orders from having this problem.
This can typically be fixed by trying the order again. If it doesn't work after about 30 minutes then please click Help > Ticket so we can debug this and fix it.
Alternatively, you could manually place the order and leave this alone if you need to order it quickly.
The majority of the time the fix is to enable 2 Step Authentication.
Here's a YouTube video tutorial to enable it.
Other times it is because you or someone has recently changed your password on Amazon. Just please go confirm that your actual password on Amazon is the same password you have stored in your fulfillment accounts page on Easync. Other times it's because Amazon has locked your account because it thinks an unauthorized user has accessed your account.
Workaround - Try logging into your Amazon account manually and see if your account is locked. If you can login, then you need to check if your password on your Easync Fulfillment Account matches your actual Amazon password.
If you cannot login manually you can try to reset your password, visit amazon.com/passwordreset
If you tried the above link and it still has you locked out then use this link to have Amazon call you back.
This happens if the item is available but the source price has increased since Easync's last price check.
Usually members get this error a lot if they disable Automatic Ordering
Here's an article about why that can cause this error
Workaround - You can go to Settings > Automatic Ordering and check the box that says "Ignore Max Price" and retry the make order button on your orders page. Just be sure to change it back after the order success.
Alternatively, you can manually make the order if you need. Here is a link on how to do it.
And here's a video that demonstrates how to do it.
This error is only found for Amazon. This is if you have purchased the same ASIN too many times in a 7 day period. For video games there is an exception to this rule where you are sometimes limited to 3 total ever on that specific Amazon account. You can usually go to Walmart and get more if you need for the same price.
Workaround - You can check how many you have ordered in the last 7 days and decide if you can wait a few extra days to place the order for your buyer.
Or if you have another Amazon fulfillment account or an Amazon Stealth Account you can try disabling your normal Amazon fulfillment account on Easync and enable the Stealth Account and retry the order.
This error will display if the source market doesn't have the product available. You will need to click the source market link. At first sight it might seem like the item is actually available sometimes. There could be a few reasons though. The best way to find out for sure is try to add the item manually to your cart and proceed all the way to the checkout page. Try to see if the delivery date is very long, or maybe the item isn't available for Prime Shipping. Read this article to get a full list of reasons and how to detect them.
Workaround - You can sometimes find the same item on other source markets. It could be a higher or lower price, but usually it's the same.
This is because you have "use gift balance" setup on your Fulfillment account page (which is a good thing). But the problem is your gift balance has run out.
Workaround - Go ahead and keep the "use gift balance" setting on your Fulfillment account page; but now you need to enable auto gift card reload on Amazon. Now retry the orders on your Easync orders page.
This will vary depending on which source market you used for each particular listing.
Workaround - You will need to manually make this order. We will develop the ordering feature for this market in the future.
This is because your listing was manually added as a 3, 7, or 31 day listing.
Your listings have to be good till canceled.
So you'll need to create your listings using our Chrome Tool
Also be sure you have the following settings correct; here is the URL to get to this screenshot:
Then make sure you follow steps 1,2, and 3 like the screen shot below.
If you already have the source market SKU; then you can easily add the listings.
Then watch this video to know how to do this.
Go to where you see this error and please click Help > Ticket at the top so we can fix this.
This error is when something is wrong with the buyer's address and Amazon won't accept this address. Here is another error that has an identical problem and solution. These link back and forth to each other.
Workaround - You need to manually try to enter the address and find out what the problem is and find some other method to enter an address. Sometimes it's as simple as changing St to Street or removing # from #203 to make it say just 203 or something like that. Try different variations of the address to see what Amazon will accept. It could be the phone number too, maybe they've entered too many digits or added letters to the phone number. You can always enter a bogus phone number of all 1's or something but usually Amazon will tell you which part of the address it doesn't like.
Once you find an address variation that Amazon will accept, go back to the order error, edit the address and change it to the new address that Amazon likes. Then retry the order.
This error happens sometimes when Easync can't quite find the perfect parameter to enter for the listing. Workaround - You'll have to click Preview, and find the correct Parameter.
In the 1st screen shot below you see the red box. This is the parameter you need to look for. In this case in the screen shot you need to find the "Style" parameter. Notice I've also drawn a box around the words "enter a valid value, and then try again."
So all you'll need to do is click "preview" and then scroll down to find "Style" (or whatever parameter the error says you need to add) and then choose a style from the drop down box; which you'll see in the next screen shot below.
Notice in this screen shot below I found "Style" and I clicked the drop down arrow. Then I've chosen a value that matches what the item is from the source market; the title from the Amazon listing had the word Tote in it so I chose Tote. If you can't find a value that works, just type your own and hit ENTER.
Now you're all done. Just scroll to the top and click Approve.
This error is because the item that your buyer purchased is an Add On item from Amazon. To make this order go through you'll need to bundle it. To enable bundling, go to Settings > Auto Ordering and check the box that says bundle orders and then click SAVE.
Then go to Settings > Repricing and choose your Amazon source market from the drop down; then check the box that says Allow "Add-on" offers and click SAVE at the bottom.
Now go back to your Orders page and retry the order. You'll have to wait until $50 of source market products are purchased before we will attempt to bundle the order. We are aware that you can bundle with only $25 in products but we've set it to $50 to allow our members with Amazon Business accounts to benefit from 2 Day Shipping.
We will enable a $25 bundling option in the future. If you aren't sure if that's available just write us a comment or a ticket and ask and we'll let you know.
You can also manually bundle your orders if you really need to get the order processed sooner and you won't have to wait for $50 of products.
This is because you don't have the eBay listing synced with a source market product ID. This is basically an unknown listing.
Workaround - You'll need to go to Reports > Unknown Listings and search for the eBay ID in the search bar. Then find the correct Product ID such as the Amazon ASIN. Follow along below to get the Product ID.
1. Find the source market listing on Walmart.com or Amazon.com or wherever you are sourcing this from.
2. Click our Chrome Tool and click the rocket. It should auto load the correct Product ID.
3. Copy it and paste it into the unknown listing
Here's a video about unknown listings.
This is an error found if Amazon doesn't like the address that was entered.
Here is another error that has an identical problem and solution. These link back and forth to each other.
Workaround - Try to manually enter the address into Amazon (our chrome tool will auto fill the buyers address for you, see how here) Sometimes you can manipulate the address slightly to allow Amazon to accept the address. If you find an address that works just modify it in your order details page on Easync.
You have Amazon currently set up where they send you a text message to your phone before you can login. We don't have access to your text messaging so we can't fix this. You'll have to disable that here. Below is a video tutorial that shows how to properly enable 2FA.
Go to where you see this error, then just click Help > Ticket at the top and we'll work to fix this.
If your error isn't listed; please go to where you see your error, then click Help > Ticket at the top.