If you have an order that fails click on details on the right to see the error in a red banner at the top.
Then find your error below and click the link.
Please note that AO fails will NOT go back and retry an order automatically.
You must click the "make order" basket button for the order to retry.
If your error isn't on this list, please add it to the comments below so I can add it.
AO mode disabled
Cannot read property 'type' of undefined
Can't submit autoOrder request
Credit card declined
E-mail confirmation page: confirmation code not found
Invalid login credentials
Max price exceeded
Max quantity exceeded
No offers found
Not enough money on gift balance
Platform " " is not supported
Products OOS error
There are products without source
There is a slight problem with your order. (See below.),The street name or number appears to be invalid
There is one error that I don't have a screenshot for yet. It's called "Internal Application Error"
Workaround - Just retry the order on this one and it should work. If it doesn't, email your URL from the Easync Order details page to firstname.lastname@example.org and we will get it fixed.
Workaround - You just need to go to Settings > Automatic Ordering and check "Enable"
If you get this error just please open a ticket and we will fix this for you quickly.
This is an error that occurs rarely from time to time.
Workaround - Just wait a little bit of time (usually less than 30 minutes) and retry the 'make order' basket button. If the order still won't work you could order it manually if you want; also please open a ticket for it.
This should be pretty self explanatory.
Workaround - Check your fulfillment account settings and make sure your card name, date, number, and CCV code on the back is correct. Also make sure your card isn't expired.
This is because Amazon is sending a confirmation email to your email address with a code. Or you have 2 step authorization enabled and Amazon is sending a code to your mobile phone. Disable that here.
Workaround - Are your Amazon emails going to a Gmail account?
1. Yes - Go straight to Step 3 below.
2. No - Create a Gmail account and tell your current email account to forward emails to that new Gmail.
3. Go to Easync > Settings > Google Account and connect your Gmail account.
The majority of the time this problem is because you or someone has recently changed your password on Amazon. Just please go confirm that your actual password on Amazon is the same password you have stored in your fulfillment accounts page on Easync. Other times it's because Amazon has locked your account because it thinks an unauthorized user has accessed your account.
Workaround - Try logging into your Amazon account manually and see if your account is locked. If you can login, then you need to check if your password on your Easync Fulfillment Account matches your actual Amazon password.
If you cannot login manually you can try to reset your password, visit amazon.com/passwordreset
If you tried the above link and it still has you locked out then use this link to have Amazon call you back.
This happens if the item is available but the source price has increased since Easync's last price check.
Workaround - You can go to Settings > Automatic Ordering and check the box that says "Ignore Max Price" and retry the make order button on your orders page. Just be sure to change it back after the order success.
Alternatively, you can manually make the order if you need. Here is a link on how to do it.
This error is only found for Amazon. This is if you have purchased the same ASIN too many times in a 7 day period. For video games there is an exception to this rule where you are sometimes limited to 3 total ever on that specific Amazon account. You can usually go to Walmart and get more if you need for the same price.
Workaround - You can check how many you have ordered in the last 7 days and decide if you can wait a few extra days to place the order for your buyer.
This error will display if the source market doesn't have the product available. You will need to click the source market link. At first sight it might seem like the item is actually available sometimes. There could be a few reasons though. The best way to find out for sure is try to add the item manually to your cart and proceed all the way to the checkout page. Try to see if the delivery date is very long, or maybe the item isn't available for Prime Shipping. Read this article to get a full list of reasons and how to detect them.
Workaround - You can sometimes find the same item on other source markets. It could be a higher or lower price, but usually it's the same.
This is because you have "use gift balance" setup on your Fulfillment account page (which is a good thing). But the problem is your gift balance has run out.
Workaround - Go ahead and keep the "use gift balance" setting on your Fulfillment account page; but now you need to enable auto gift card reload on Amazon. Now retry the orders on your Easync orders page.
This will vary depending on which source market you used for each particular listing.
Workaround - You will need to manually make this order. We will develop the ordering feature for this market in the future.
Please open a ticket and include your Easync order details URL in the ticket so we can fix this.
This is because you don't have the eBay listing synced with a source market product ID. This is basically an unknown listing.
Workaround - You'll need to go to Reports > Unknown Listings and search for the eBay ID in the search bar. Then find the correct Product ID such as the Amazon ASIN. Follow along below to get the Product ID.
1. Find the source market listing on Walmart.com or Amazon.com or wherever you are sourcing this from.
2. Click our Chrome Tool and click the rocket. It should auto load the correct Product ID.
3. Copy it and paste it into the unknown listing
Here's a video about unknown listings.
This is an error found if Amazon doesn't like the address that was entered.
Workaround - Try to manually enter the address into Amazon (our chrome tool will auto fill the buyers address for you, see how here) Sometimes you can manipulate the address slightly to allow Amazon to accept the address. If you find an address that works just modify it in your order details page on Easync.
Again, If your error isn't on this list, please add it to the comments below so I can add it.